Policies Aren’t the Problem. How We Use Them Is. In many organisations, the word policy triggers an eye roll. Policies are seen as rigid. Out of touch. Enforced by HR functions that don’t understand the commercial reality of the business. They’re blamed for slowing decisions, stifling innovation, and standing in the way of growth. And yet, when things go wrong, culture failures, ethical breaches, safety incidents, leadership missteps, the first question leaders ask is: “Where